Toll operations

About toll operations

Toll operations encompass a wider range of activities than just collecting money. Here's a breakdown:

• Lane Management: Ensuring smooth traffic flow through toll plazas is crucial. This involves managing the number of lanes open, directing vehicles, and handling unexpected situations.

• Cash Management and Security: Cash handling at toll booths requires secure processes to move money to banks. In electronic systems, robust cybersecurity measures are needed to protect financial data.

• Audit and Validation: Reconciling electronic toll collections with traffic data and ensuring accurate billing is essential. This might involve investigating discrepancies.

• Customer Service: Toll operators may handle FASTag issuance, recharge services, and address customer queries about tolls, bills, or exemptions.